PRIVACY POLICY

Last Updated: August 13, 2025
Effective Date: August 13, 2025

1. INTRODUCTION

Welcome to Securiky (“we,” “us,” “our,” or the “Company”). Securiky is a brand name of Nodeviv Smart Automation Solutions Private Limited (CIN: U80200DL2025PTC449628), having its registered office at 1629, F/F, Janta Flat, GTB Enclave, Nand Nagari, Delhi, India, 110093.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.securiky.com, use our mobile applications, purchase our products, or use our security monitoring services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. INFORMATION WE COLLECT

We collect information about you in various ways when you use our Services. The information we may collect includes:

2.1 Personal Information You Provide

Identity Information: Name, age, gender, photograph
Contact Information: Email address, phone number, residential address, workplace address
Government Identifiers: PAN, Aadhaar number (collected as per legal requirements)
Financial Information: Bank account details, credit/debit card information, billing address
Emergency Contacts: Names and phone numbers of family members or friends
Property Information: Floor plans, property layout, vulnerable areas
Health Information: Medical conditions or special needs (if voluntarily provided for emergency response)

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

Device Information: IP address, device type, operating system, browser type
Usage Data: Pages visited, time spent, clicks, search queries
Location Data: GPS location (with permission), IP-based location
Cookies and Tracking: Session cookies, persistent cookies, web beacons
App Usage: Features used, interaction patterns, crash reports

2.3 Information from Security Systems

Our security products collect:

Sensor Data: Motion detection logs, door/window opening records
Alarm Events: Trigger times, alarm types, system arm/disarm logs
Video/Audio: Camera footage and audio recordings (where applicable)
System Health: Battery levels, connectivity status, equipment diagnostics
Environmental Data: Temperature, humidity (from compatible sensors)

2.4 Information from Third Parties

Insurance Partners: Policy information, claim history
Payment Processors: Transaction confirmations
Background Verification: For employees and service personnel
Social Media: If you connect through social platforms

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

Process your orders and payments
Install and activate security systems
Provide 24/7 monitoring services
Dispatch emergency services when authorized
Send alarm notifications and alerts
Provide customer support

3.2 Communication

Send service-related notifications
Respond to inquiries and requests
Send promotional materials (with consent)
Provide system status updates
Emergency communications

3.3 Improvement and Analysis

Analyze usage patterns to improve services
Develop new features and products
Conduct research and analytics
Troubleshoot technical issues
Ensure quality control

3.4 Legal and Safety

Comply with legal obligations
Enforce our Terms and Conditions
Protect against fraud and abuse
Ensure safety and security
Respond to legal requests

4. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

4.1 Emergency Services

We share relevant information with police, fire brigade, ambulance, and other emergency services when:

An alarm is triggered and we cannot reach you
You request emergency assistance
We determine an emergency exists

4.2 Service Providers

We share information with third-party service providers who assist us:

Installation and maintenance contractors
Payment processing companies
Cloud storage providers
SMS and email service providers
Customer support platforms
Analytics providers

4.3 Business Partners

Insurance companies (for policy and claims)
Security guard agencies (if you opt for guard services)
Technology partners for integrated services

4.4 Legal Requirements

We may disclose information if required by:

Court orders or subpoenas
Government authorities
Law enforcement agencies
Regulatory investigations

4.5 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4.6 Consent-Based Sharing

We may share information for other purposes with your explicit consent.

5. DATA SECURITY

5.1 Technical Safeguards

Encryption of data in transit and at rest
Secure servers with firewall protection
Regular security audits and penetration testing
Access controls and authentication
Secure backup systems

5.2 Organizational Safeguards

Limited access on need-to-know basis
Employee confidentiality agreements
Regular security training
Incident response procedures
Vendor security assessments

5.3 Compliance

ISO 27001 standards (if applicable)
PCI DSS compliance for payment data
Regular compliance audits

6. DATA RETENTION

We retain your information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain security and prevent fraud

Specific retention periods:

Account Information: Duration of service + 3 years
Transaction Records: 7 years (as per tax laws)
Alarm Event Logs: 3 years
Video Recordings: 30–90 days (unless flagged)
Marketing Data: Until consent withdrawn

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to:

Access your personal information
Correct inaccurate information
Update outdated information
Request a copy of your data

7.2 Deletion

You may request deletion of your information, subject to:

Legal retention requirements
Ongoing service obligations
Legitimate business interests

7.3 Opt-Out Options

Marketing emails: Unsubscribe link in emails
SMS marketing: Reply STOP
Push notifications: Device settings
Cookies: Browser settings

7.4 Do Not Disturb

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use

Essential Cookies: Required for website functionality
Analytics Cookies: To understand usage patterns
Preference Cookies: To remember your settings
Marketing Cookies: For targeted advertising (with consent)

8.2 Managing Cookies

You can control cookies through:

Browser settings
Our cookie preference center
Third-party opt-out tools

9. CHILDREN’S PRIVACY

Our Services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

11. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be notified via:

Email notification
App notification
Website banner

13. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made thereunder, we have appointed a Grievance Officer:

Name: [YOUR INPUT NEEDED]
Email: grievance@securiky.com
Address: 1629, F/F, Janta Flat, GTB Enclave, Nand Nagari, Delhi, India, 110093
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

The Grievance Officer shall address your concerns within 30 days of receipt.

14. CONTACT US

For questions about this Privacy Policy or our privacy practices, contact us at:

Securiky (Nodeviv Smart Automation Solutions Private Limited)
1629, F/F, Janta Flat, GTB Enclave, Nand Nagari, Delhi, India, 110093
Email: hello@securiky.com
Phone: +91-70116 30881
Website: www.securiky.com

15. CONSENT

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.