PRIVACY POLICY

Last Updated: August 13, 2025
Effective Date: August 13, 2025

1. INTRODUCTION

Welcome to Securiky (“we,” “us,” “our,” or the “Company”). Securiky is a brand name of Nodeviv Smart Automation Solutions Private Limited (CIN: U80200DL2025PTC449628), having its registered office at 1629, F/F, Janta Flat, GTB Enclave, Nand Nagari, Delhi, India, 110093.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.securiky.com, use our mobile applications, purchase our products, or use our security monitoring services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. INFORMATION WE COLLECT

We collect information about you in various ways when you use our Services. The information we may collect includes:

2.1 Personal Information You Provide

• Identity Information: Name, age, gender, photograph
• Contact Information: Email address, phone number, residential address, workplace address
• Government Identifiers: PAN, Aadhaar number (collected as per legal requirements)
• Financial Information: Bank account details, credit/debit card information, billing address
• Emergency Contacts: Names and phone numbers of family members or friends
• Property Information: Floor plans, property layout, vulnerable areas
• Health Information: Medical conditions or special needs (if voluntarily provided for emergency response)

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

• Device Information: IP address, device type, operating system, browser type
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: GPS location (with permission), IP-based location
• Cookies and Tracking: Session cookies, persistent cookies, web beacons
• App Usage: Features used, interaction patterns, crash reports

2.3 Information from Security Systems

Our security products collect:

• Sensor Data: Motion detection logs, door/window opening records
• Alarm Events: Trigger times, alarm types, system arm/disarm logs
• Video/Audio: Camera footage and audio recordings (where applicable)
• System Health: Battery levels, connectivity status, equipment diagnostics
• Environmental Data: Temperature, humidity (from compatible sensors)

2.4 Information from Third Parties

• Insurance Partners: Policy information, claim history
• Payment Processors: Transaction confirmations
• Background Verification: For employees and service personnel
• Social Media: If you connect through social platforms

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Process your orders and payments
• Install and activate security systems
• Provide 24/7 monitoring services
• Dispatch emergency services when authorized
• Send alarm notifications and alerts
• Provide customer support

3.2 Communication

• Send service-related notifications
• Respond to inquiries and requests
• Send promotional materials (with consent)
• Provide system status updates
• Emergency communications

3.3 Improvement and Analysis

• Analyze usage patterns to improve services
• Develop new features and products
• Conduct research and analytics
• Troubleshoot technical issues
• Ensure quality control

3.4 Legal and Safety

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect against fraud and abuse
• Ensure safety and security
• Respond to legal requests

4. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

4.1 Emergency Services

We share relevant information with police, fire brigade, ambulance, and other emergency services when:

• An alarm is triggered and we cannot reach you
• You request emergency assistance
• We determine an emergency exists

4.2 Service Providers

We share information with third-party service providers who assist us:

• Installation and maintenance contractors
• Payment processing companies
• Cloud storage providers
• SMS and email service providers
• Customer support platforms
• Analytics providers

4.3 Business Partners

• Insurance companies (for policy and claims)
• Security guard agencies (if you opt for guard services)
• Technology partners for integrated services

4.4 Legal Requirements

We may disclose information if required by:

• Court orders or subpoenas
• Government authorities
• Law enforcement agencies
• Regulatory investigations

4.5 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4.6 Consent-Based Sharing

We may share information for other purposes with your explicit consent.

5. DATA SECURITY

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure servers with firewall protection
• Regular security audits and penetration testing
• Access controls and authentication
• Secure backup systems

5.2 Organizational Safeguards

• Limited access on need-to-know basis
• Employee confidentiality agreements
• Regular security training
• Incident response procedures
• Vendor security assessments

5.3 Compliance

• ISO 27001 standards (if applicable)
• PCI DSS compliance for payment data
• Regular compliance audits

6. DATA RETENTION

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Specific retention periods:

• Account Information: Duration of service + 3 years
• Transaction Records: 7 years (as per tax laws)
• Alarm Event Logs: 3 years
• Video Recordings: 30–90 days (unless flagged)
• Marketing Data: Until consent withdrawn

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Update outdated information
• Request a copy of your data

7.2 Deletion

You may request deletion of your information, subject to:

• Legal retention requirements
• Ongoing service obligations
• Legitimate business interests

7.3 Opt-Out Options

• Marketing emails: Unsubscribe link in emails
• SMS marketing: Reply STOP
• Push notifications: Device settings
• Cookies: Browser settings

7.4 Do Not Disturb

Register with the National Do Not Call Registry to opt-out of promotional calls.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand usage patterns
• Preference Cookies: To remember your settings
• Marketing Cookies: For targeted advertising (with consent)

8.2 Managing Cookies

You can control cookies through:

• Browser settings
• Our cookie preference center
• Third-party opt-out tools

9. CHILDREN’S PRIVACY

Our Services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

11. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be notified via:

• Email notification
• App notification
• Website banner

13. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made thereunder, we have appointed a Grievance Officer:

• Name: [YOUR INPUT NEEDED]
• Email: grievance@securiky.com
• Address: 1629, F/F, Janta Flat, GTB Enclave, Nand Nagari, Delhi, India, 110093
• Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

The Grievance Officer shall address your concerns within 30 days of receipt.

14. CONTACT US

For questions about this Privacy Policy or our privacy practices, contact us at:

Securiky (Nodeviv Smart Automation Solutions Private Limited)
1629, F/F, Janta Flat, GTB Enclave, Nand Nagari, Delhi, India, 110093
Email: hello@securiky.com
Phone: +91-70116 30881
Website: www.securiky.com

15. CONSENT

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.